|Terms and Conditions|
The following Terms and Conditions apply to all orders placed by You at any time following access to the Ibstocktackle.co.uk website. No contract exists between the Supplier (Ibstocktackle.co.uk) until the Supplier (Ibstocktackle.co.uk) has received payment in full (cleared funds or authorised payments have been taken). You will receive a 'Notice of Delivery' e-mail at this point in the order process. It is at this point a contract is created between the Supplier (ibstocktackle.co.uk) and you (the Buyer).
Any products to be authorized by us for return must be processed within 30 days from the date of the invoice. Shipping and credit card processing charges are not refundable. Returns must be sent to us freight pre-paid. Before returning any product, e-mail us to receive a Return Authorization (RA) number. We will not accept any returns without an RA number. The RA number is only valid for 15 days after it has been issued and must be clearly displayed on the shipping label. Products must be returned 100% complete, unused, and in the original packaging there will also be a restocking charge of 20% of the products original sell price.
Products must be accompanied by any manuals, accessories, or spare parts that originally shipped with the product. Products being returned should be packaged with the utmost care and with sufficient padding to secure its safe return. Some items might have to be returned to the manufacturer for warranty issues. We will inform the customer in that case.
The following Terms and Conditions shall apply to all orders placed by The customer (the customer) at any time during access to the ibstocktackle.co.uk website. No contract exists between the Supplier (ibstocktackle.co.uk) until the Supplier (ibstocktackle.co.uk) has received payment in full from the customer. The customer will receive a 'Notice of Delivery' e-mail at this point in the order process. It is at this point a contract is created between the Supplier (ibstocktackle.co.uk) and the customer (the customer).
1) Product Availability
All products listed are subject to availability.
2) Price Amendments
The prices quoted are subject to alteration by Ibstocktackle.co.uk. Where the price quoted changes after you place an order for the relevant item of stock but before the order is confirmed by Ibstocktackle.co.uk, Ibstocktackle.co.uk will notify you of the new price and invite you to reorder the item of stock at the new price.
3) Product Order Procedure
You may order products listed and made available on the Ibstocktackle.co.uk Site by purchasing either:
The Ibstocktackle.co.uk site allows you to place your order easily, safely and securely. All prices are in pounds sterling (£) and VAT at its current rate is included on the prices. A delivery charge may also be incurred, this will be advised when you order goods. Please note that your credit/debit card will not be charged until your item or items have been despatched to you. Our integrated shopping cart facility totals up the items as you buy them on the site. This keeps a running total of all the items you wish to purchase. There are three stages:
Add a Product When you find the item or items you wish to purchase simply add the item to your shopping cart by entering a desired quantity for the item in the data entry field provided and confirm by clicking the plus icon, this will change to show the item is in your cart.
Check the quantity is correct. Adjust the quantity if needed.
Enter the shipping address manually, or if you're logged in as a registered user select the required shipping address. Select delivery price from the options available. Enter credit card details when requested.
You will then be given an on screen printable receipt and also receive a confirmation e-mail on the status of your order.
4) Order Confirmation
All orders are subject to confirmation by Ibstocktackle.co.uk. Ibstocktackle.co.uk may confirm the whole or any part of the order. A confirmed order will constitute a binding contract for the sale of the stock which is confirmed. ibstocktackle.co.uk will endeavour to confirm accurately completed orders to you, within 8 working hours of receipt, subject to:
(i) Availability of stock;
(ii) Accuracy of stock prices; and
(iii) Available form of payment to dvdr.co.uk.
Working hours means 09.00 to 17:00 United Kingdom time, Mondays to Saturday inclusive, excepting bank holidays and other public holidays.
5.1 The price of the goods you order will be as shown on our website at the time you place your order.
5.2 If an error is found, we will inform you and offer you the option of reconfirming your order at the correct price, you may of course cancel your order.
5.3 Any additional charges, such as any applicable delivery costs will be clearly stated when you proceed to 'Checkout' your online shopping basket, this will allow you to view your total order before entering your payment details.
6) Value Added Tax (VAT)
6.1 All prices contained on this Ibstocktackle.co.uk site, in any quotation or price list (provided by dvdr.co.uk) will include VAT (unless stated) which will be charged at the rate in force at the time of despatch.
6.2 Your final goods price will be clearly stated when you proceed to 'Checkout' your online shopping basket, this will allow you to view your total order before entering your payment details.
6.3 Our VAT number is 683 9325 96.
7) Forms of Payment
7.1 Credit Cards
For all online, orders we accept the following credit / debit cards: Visa / Delta / MasterCard / JCB / Solo & Switch. We do not take the funds for your order when you place the order with us as we only 'Pre-authorise' your card for payment, only when your order is ready for despatch do we collect your funds. If we are unable to despatch your order, it cannot be despatched or is delayed, you will be notified by e-mail.
7.2 Company Accounts
Ibstocktackle.co.uk are currently not offering accounts to customers.
8) Title of Goods
8.1 The goods are at your risk from the time of delivery
8.2 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) for the debt due to it in respect of the goods, which are or which become due to the Supplier from you on any account.
8.3 The Supplier shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from the Supplier.
10.1 Unless You have otherwise agreed in writing, goods shall be delivered to the address you advise when placing your order with ibstocktackle.co.uk.
10.2 Delivery Prices and estimated times for delivery are quoted on this basis for UK Mainland. From time to time ibstocktackle.co.uk may offer Free Delivery on items ordered by you, should the total order value (net of VAT) exceed an offered amount to UK Mainland Only. In the event that ibstocktackle.co.uk agrees to delivery outside the UK Mainland you will be advised of your delivery/insurance charges.
10.3 Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as "UNCHECKED".
10.4 If our couriers are unable to deliver to your address stated in your order to us. Our couriers will post a card to that address asking you to collect or contact them to re-arrange a further delivery to you. If you do not contact them, the couriers will only hold a parcel for collection at your local depot for 5 days before returning it to us.
11) Delay/Non Delivery
You are noted to Print a copy of the final order page for your own reference when you place your order with Ibstocktackle.co.uk. You can print this off for your own copy invoice. Orders placed online will receive an automated reply by e-mail. You will then receive a further e-mail from us outlining our estimated delivery date to you. If You do not receive the goods within 5 days from the date shown on the e-mail outlining our estimated delivery date to you. Ibstocktackle.co.uk must be notified immediately so we may trace your goods for you. Note that the couriers will only hold a parcel at your local delivery depot for 5 days before returning it to us.
12) Return of Goods
12.1 Should you wish to return an item to ibstocktackle.co.uk, please advise us of the following information (by e-mail), you can use our contact page, contact form to advise us:
• Your Name
• Daytime contact number
• Product(s) you wish to return
12.2 It would also help us if you could advise us of the following:
• The date you ordered your goods and the date you received them
• Order number (Provided when you place your order)
• Reason for return (Ordered in error, Damaged, faulty etc...)
12.3 We will then provide you with details on how to return the item and provide a return address.
12.7 For your own protection any items returned to us should be sent by a secure method which requires a signature upon delivery (e.g. Recorded Delivery) and should have insurance to cover the cost of the goods while in transit to us.
12.8 All returned items should be kept complete and in a stock condition.
13.1 ibstocktackle.co.uk shall not be liable for any failure to perform its obligations when such failure is due to any cause beyond its reasonable control.
13.2 These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
14.1 You have the right to cancel your order at any time up to the end of 7 working days after you receive the goods (see below).
14.2 To exercise your right of cancellation, you must give written notice to the us by letter or via e-mail, giving details your name, address, the goods ordered, order reference number, date ordered and their delivery.
14.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
14.4 Once you have notified us that you are cancelling your order, we will refund or re-credit you within 30 days of receipt of goods at our warehouse for any sum that has been paid by you or debited from your credit card for the goods.
14.5 If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
16) Warranty and After Sales - UK Only
16.1 All goods supplied by the Supplier are warranted free from defects for 6 to 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
16.2 Should an item purchased appear to be faulty, please look for visible signs of the breakdown and consult the fault-finding guide in the manufacturer's handbook, if any. If the product still fails to function, then e-mail Ashleystackle@hotmail.com, advising of the problems and faults you have. Please include your original purchase transaction ref. number and the date the item was purchased.
16.3 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier's instructions, or any alteration or repair carried out without the Supplier's approval.
16.4 If goods supplied to you are damaged on delivery, you should notify us in writing via e-mail: Ashleystackle@hotmail.com
16.5 If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
17) Title for Business Customers
17.1 If you are a business customer until ownership of the goods has passed to you, you must:
17.1.1 store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Supplier's property;
17.1.2 not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Supplier's behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and;
17.1.3 hold the proceeds of the insurance referred to in condition 6.1.2 on trust for the Supplier and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
17.2 If you are a business customer your right to possession of the goods shall terminate immediately if:
17.2.1 you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
17.2.2 you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade.
18) International Enquires
Following a review of our business regarding international deliveries, we are no longer able to accept and process orders for invoice or delivery outside of the UK. The only exceptions to this rule are orders for delivery to the Republic of Ireland, to British Forces Post Offices, or to other British military addresses. In these cases please provide full address and contact details so we may provide an accurate quotation.This may be reviewed in the future. Should you like to be kept informed of any changes to this review, please e-mail Ashleystackle@hotmail.com with your details.